Customer communication startup Intercom raises $50M

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Source:   —  April 07, 2016, at 11:38 AM

Intercom’s products cover everything from website chat to marketing to customer support. When the company raised funding latest year, co-founder and CEO Eoghan McCabe (pictured above) said integration is one of the large elements of the company’s strategy — integration across a company, integration with your product and integration with your data.

Customer communication startup Intercom raises $50M

Intercom, a startup helping businesses speak to their customers, has raised an additional $fifty million in funding.

Intercom’s products cover everything from website chat to marketing to customer support. When the company raised funding latest year, co-founder and CEO Eoghan McCabe (pictured above) said integration is one of the huge elements of the company’s strategy — integration across a company, integration with your product and integration with your data.

The startup now says that its headcount has doubled in the past year, to two hundred fifty, while income has quadrupled into the tens of millions of dollars. It also says that it's more than 10.000 paying customers, including Expensify and Trunk Club on the startup side, plus large companies love Rackspace and IBM.

The new funding was led by Index Ventures, with participation from Iconiq Capital, Bessemer Venture Partners and Social Capital. Intercom has presently raised a total of $116 million.

“Our investment in product is really what sets us apart,” McCabe told me via email. “You won’t look us utilize these funds to ramp aggressive and spammy sales and marketing. We’ll continue to focus our capital and energy on building great product.”

To back that up, Intercom says it spent eighty-five % of its income and 50 % of its headcount working on research and development in the latest year. Upcoming plans include, yep, a new product, plus “reinventing a core portion of our tech that’ll assistance businesses and customers connect in even more personal ways,” McCabe said.

Intercom also says it’s presently “fully funded” and won't necessity to lift any more money to reach profitability.

Featured Image: Intercom

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