American Airlines’ promise to give vouchers fails to emphasize fee

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Source:   —  April 10, 2016, at 5:34 AM

By the way, an airline ticket purchase is number space for buyer’s remorse. Why? Most airlines won’t refund the fare disagreement without significant strings attached.

American Airlines’ promise to give vouchers fails to emphasize fee

In other words, American was following its own rules, but it failed to adequately notify you of its policy when you called.

By the way, an airline ticket purchase is number space for buyer’s remorse. Why? Most airlines won’t refund the fare disagreement without significant strings attached. In American’s case, the modify fee more than negated the fare difference. You paid another $600; it offered you $498 in comic money. Preposterous.

It looks as if you were on the phone with not one, but two trainees. The first one didn’t mention the fee, and the second one gave you Sean Bentel’s email address. That's to be a mistake. I met Bentel the latest time I came through Dallas, and he told me that his email address is the incorrect way to obtain a service problem resolved (he responds, but you can only imagine how many requests the guy gets).

I publish a more useful list of American Airlines executives on my consumer-advocacy site: elliott. org/company-contacts/american. Hint: Utilize the form. It’s the fastest way to get help.

The takeaway: After you purchase an airline ticket, don’t see back. Don’t pay attention to the fare sales. Don’t hear to your friends who found a cheaper flight. You'll spend too much time chasing money.

I contacted American on your behalf. The airline reviewed its records and decided to proposal two $547 vouchers. You’ve indicated you’re pleased with that resolution, and if you’re happy, I’m happy.

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