Can an exception be made for this frequent-flier fee being waived?

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Source:   —  April 03, 2016, at 9:21 AM

Does it cost the airline $150 to keep the miles back into your account? No. It’s a simple, fast electronic transfer. Are your 25.000 miles even worth $150? Maybe, maybe not.

Can an exception be made for this frequent-flier fee being waived?

The $150 is tough to justify. Does it cost the airline $150 to keep the miles back into your account? No. It’s a simple, fast electronic transfer. Are your 25.000 miles even worth $150? Maybe, maybe not. You might've been able to pay less for an economy-class ticket from San Antonio to Chicago.

But American is well within its rights to impose this punitive fee. In fact, if you read your program agreement closely, you'll discover that those 25.000 miles don’t even belong to you. They’re the airline’s property, and it can delete them from your account at any time and for any reason.

Still, having the right to do something doesn’t create it right. I mean, a military mom trying maintain her son – that’s gotta count for something. What’s more, you showed your loyalty to American by collecting those points in the first place. Is this how it repays you for your business?

I think you could've sent a brief, courteous email to one of the American Airlines executives I list in my online database of customer-service contacts. They might've seen this your way and helped reduce or get rid of your redeposit fee.

Again, American had every right to charge you the redeposit fee. But in the finish it decided not to. One of our advocates contacted the airline on your behalf. American waived the $150 redeposit fee, ”due to the circumstances.” That’s the right call. Thank you, American.

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