The three Most Necessary Phrases In the Entrepreneurial Vocabulary

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Source:   —  April 22, 2016, at 6:56 PM

Over time, as successful business owners and entrepreneurs, you discover your groove and construct your brand, but what you may fail to realize is that there are three ordinary phrases that aren't always taught in business school that can totally catapult your brand and business.

Business school teaches you how to manage profit and loss, navigate unpredictable markets, and invite key talent to your organization. Over time, as successful business owners and entrepreneurs, you discover your groove and construct your brand, but what you may fail to realize is that there are three ordinary phrases that aren't always taught in business school that can totally catapult your brand and business.

“Please.”

In the course of a day, you send hundreds of email communications, post on social networks, and interact and communicate with clients, staff, and stakeholders. How frequently are you saying, “please” in those communications?

Before you answer, really think about it. The latest time you asked your helper to create a dinner reservation for you and a client, when you recently dropped off your dry cleaning and asked for additional starch in the collars, when a client was delayed sending in payment and you'd to chase up, did you say, "please" as portion of your communication?

Maybe you did. Congratulations. You're one of the entrepreneurs who knows that your business wouldn't survive without the assistance and support of those around you. Sure, you pay your employees and vendors to work for you, but do they keep their heart and soul into making sure their work for you is their best? They'll if they perceive appreciated and acknowledged. “Please” goes a long way towards making someone feel valued.

“Thank You.”

When Abraham Maslow introduced us to his "Hierarchy of Needs," he illustrated that humans necessity to be validated, perceive safe, and be acknowledged in order to reach their potential. When people don't perceive acknowledged and accepted, they can fall into despair, or worse. As an entrepreneur, you're enlisting the services and support of those who you hire and encircle yourself with. When you can support someone'south basic needs for esteem and appreciation by saying, “thank you” in a sincere and impactful way, you're serving mankind and your fellow human in their quest towards self-actualization. Plus it'south just plain nice.

Think about how these tiny and ordinary gestures frequently go unnoticed and unappreciated:

Most people would instinctively say, "thanks" or "thank you" as we pass through any of those instances. But are you really saying, “thank you”?

Attempt this, following time you wish to thank someone, stop what you're doing, see them in the eyes, and keep the emphasis on the “thank”. Break for a count of three, and look what a disagreement your heartfelt appreciation makes to the person to whom you're showing gratitude.

“I’m Sorry.”

Number one likes to admit fault, but even fewer people actually declare they're sorry when they should. I notice this in professional and social settings -- someone cuts you off in line to the barista; a joke becomes an insult; “feedback” to an employee creates hurt. These are certainly times when an apology is warranted, but frequently professionals are so active getting to the following issue, they fail to look the pain they left in their wake.

Delivering a heartfelt apology takes practice. Authenticity is key to making sure the sentiment is communicated the way you intend. Apologies are best shared in person, face to face. When that isn’t possible, the following best would be Skype or some type of video chatting. It’s necessary for the body speech to reinforce the authenticity of the apology. A phone call would be following in line when neither in person or Skype is feasible. As a latest resort, a handwritten note or email will suffice if the apology is specific and direct.

Research has shown that women tend to over apologize: we apologize for asking for something in a restaurant; say, “I’m sorry” before voicing our opinion in a meeting; or get fault for knocking into someone, when they actually bumped into us. These aren't “apologies,” they're fillers, and the cultural reasoning goes deeper than we've time for here. This isn't the kind of apology I’m referring to when I speak about sincere regret for action.

When an apology is warranted, number matter how significant or petty the giver feels it is, the work of the giver is to create the receiver whole. I believe it's up to the receiver to determine when the apology is accepted and when it’s time to move on. The business grinds to a stop when an apology is necessitated and not delivered. Whether it's a colleague, client, vendor, or customer who's deserving of the apology, business owners should recollect that brands could be destroyed by insincere or incomplete apologies.

Taking the time to practice these three key phrases will modify the way you do business and reflects your passion for serving those who serve you. Your clients, employees, colleagues, and other stakeholders will benefit directly from your commitment to be more gracious, respectful and appreciative of their time, effort and relationship. The impact to your brand and bottom line will reflect your commitment.

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