Business Travel Awards two thousand sixteen: Best Hotel Concierge

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Source:   —  April 22, 2016, at 1:18 PM

Before I go to work, I hit up an art gallery or a restaurant to look what it’s all about.

Akbar Yungai started as a bellhop, working his way up to the front desk at Renaissance Atlanta Midtown Hotel, and is presently on the brand’s elite Navigator program -- where, instead of standing behind a desk, the 30-year-old approaches guests and encourages them to leave the well-trodden tourist paths.

Before I go to work, I hit up an art gallery or a restaurant to look what it’s all about. Today I stopped by a bistro called Article fourteen, chatted with the owner, checked out the decor and menu. The tough thing for some people is researching stuff they’re not into -- love visiting the children’s museum if you don’t have kids -- but I like uncovering new gems.

I spend a lot of time chatting with them in the lounge, and the front desk will sometimes alert me when someone asks a question, if they think I can upraise the service. One gentleman, when he was making his reservation, mentioned that it was a romantic ride with his girlfriend. So before they checked in, I set up his room with flowers, balloons and chocolate. Then while they were at dinner, I decked it out with rose petals on the floor, Champagne, strawberries and a bubble bath.

Sometimes it’s the tiny moments that have the biggest impact. Latest week a visitor on business mentioned how disappointed he was that he didn’t have time to attempt some genuine Southern food. They were grabbing a fast lunch in our restaurant, so on my crack I went to Mary Mac’s, which is the latest standing tea room in Atlanta, and got them a overweight piece of true peach cobbler and brought it back just as they were finishing lunch. It’s about going the additional mile.

Check Out the two thousand sixteen Business Travel Award Winners

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