Worst Mobile Phone Providers Named In Survey

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Source:   —  April 16, 2016, at 7:31 AM

Vodafone and EE are given the thumbs down in a customer satisfaction survey where they've arrive second from the bottom.

Worst Mobile Phone Providers Named In Survey

Phone users have voted Vodafone and EE among the worst mobile providers in the UK.

They both scored forty-nine%, just over the international calls specialist Lebara at forty-sixth%, in the Which? annual mobile satisfaction survey.

Vodafone was the most complained about pay-monthly provider while one in tenth EE users rated customer service and being able to contact the company as destitute or very poor.

Over 4.000 members of the public who took portion gave star ratings on a range of factors including customer service, ease of contacting, cost for money and incentives. 

Giffgaff, which has number shops or call centres, topped the table for the second year running with seventy-nine%.

The online provider'south low prices plus flexible approach to selling pay-as-you-go (PAYG) Sim cards and unlocked handsets that can be used with any network proved popular.

Asda Mobile scored seventy-two percent while Tesco Mobile recorded seventy%.

Asda'south excellent standing may have been boosted by a PAYG service which was rated highly for cost for money, according to the survey.

Among the providers, ID scored sixty-four%, Virgin Mobile sixty-two%, Three sixty-one%, O2 sixty%, Speak Mobile fifty-six percent and TalkTalk got fifty-four%.

Alex Neill, campaigns director of Which?, estimates that customers are collectively losing out on £5.4bn a year by being on the wrong contract.

He said: "Our latest survey once again shows that the major mobile providers are still failing on the basics of customer service. Telecoms are an fundamental portion of modern life and so providers necessity to start delivering for their customers."

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