Mobile Customers Over-Pay Hundreds Of Pounds

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Source:   —  April 01, 2016, at 2:02 PM

Research finds that mobile phone tariffs can vary by hundreds of pounds over the course of a two-year contract.

Mobile Customers Over-Pay Hundreds Of Pounds

Mobile phone customers are paying hundreds of pounds more than they necessity to, according to research by Citizens Advice.

The organisation sent mystery shoppers seeking deals for any kind of smartphone which met "average" needs: around two hundred fifty minutes of calls, two hundred fifty texts and 200MB of data per month.

The monthly tariff recommended to shoppers was between £7 and more than £50, with an average of £23.16.

These figures imply that a customer could be paying up to £318.48 more than they necessity to over the course of a two-year contract.

Citizens Advice also said many of the deals recommended were unsuitable for customers - with forty percent of its mystery shoppers being given tariffs including 1.000 or more minutes of calls - four times what they said they needed.

Around three hundred fifty mystery shops were carried out at Vodafone, EE, O2, Three and independent retailers - some in store, some over the phone and some via web chat.

The average cost of a deal was also £1 cheaper in store than over web chat.

Gillian Guy, chief executive of Citizens Advice, said: "While we didn't discover proof of mis-selling, sales pitches were focused overwhelmingly on phone brands which meant not sufficient attention was paid to tariffs - which are very important.

"The focus on handset brands imply people are essentially taking out loans on expensive phones - but without being able to work out the details of the loan or whether it'south cost for money.

"Mobile phones have become an fundamental product for the majority of people and with many contracts presently lasting for years it'south crucial more is done to assistance consumers obtain the best deal for them."

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